What happens when you report an abandoned vehicle:
We will inspect the vehicle and contact its registered keeper
If we do not hear from them and agree that the vehicle has been abandoned, we will apply a statutory notice stating our intention to remove the vehicle
This will give the owner of the vehicle or the owner of the land that is parked on an opportunity to remove it
If after the notice expires, the vehicle is still in the same position, it will be removed
If the owner does claim the vehicle, it will be their responsibility to remove it
Untaxed vehicles
An untaxed vehicle is not necessarily abandoned.
To check if a vehicle is currently taxed, you can use the GOV.UK vehicle enquiry service and enter the vehicle registration. If you find the vehicle is untaxed and it is on a public road, you can report it.
Contact the person or company who has put up the fly-posting to stop it from happening again and, where appropriate, ask them to remove it
Take legal action in appropriate cases
Fly-posting is unsightly and can make an area feel unsafe or uncared for.
It is illegal to put up fly-posting on a building without permission from the owner. It is also an offence to fix unauthorised signs to street furniture or trees.
If you know who owns the land or who is responsible for the fly-tipping, and it is safe to do so, please speak to them first to ask them to remove the fly-tipped rubbish/items.
Check the fly-tip for evidence of where it has come from
If we can identify where it has come from, we can contact the person or company who has carried out the fly-tipping and take legal action in appropriate cases
We will then arrange removal of the fly-tip if it is on public land, or make sure that the landowner does if it is on private land
Fly-tipping is dangerous and it can ruin the appearance of your neighbourhood. It is also an offence and carries a severe fine.
We regularly monitor fly-tipping hotspots in Aldershot and Farnborough. If you see someone fly-tipping, please let us know. If you report it, the rubbish can be removed and with your help we can investigate the crime.
After receiving your report, we will visit the site within 3 working days and if necessary, arrange for the removal of any significant build-up of leaves on hard surfaces. Leaves on grassed areas are often left to degrade naturally.
In the autumn, we employ extra teams to help clear the streets of fallen leaves. They work in addition to the regular street cleaning teams to collect the leaves as quickly as possible.
We are responsible for the maintenance of more than 50 bus shelters across Aldershot and Farnborough.
If you report a problem with a bus shelter, we will:
Visit within 24 hours if the shelter is in a dangerous condition
Visit the site within 10 working days, otherwise
If the bus shelter belongs to us, we will arrange for work to be carried out as soon as possible. If it doesn't, we will notify the managing company that does.
Street seats and benches
We provide public seating in town centres, parks and near bus stops.
If you report a problem with street seats and benches, we will:
Visit the site within 24 hours if the seating is in a dangerous condition
Visit the site within 10 working days, otherwise
We will arrange for any necessary repairs as soon as possible.
Street name signs
We provide all the street name signs in Aldershot and Farnborough.
If you report a problem with a street name sign, we will:
Visit the site within 10 working days and arrange for any necessary repairs as soon as possible
We order new signs quarterly, so we will replace any damaged signs in the next available batch.
Weed treatment on roads and pavements is the responsibility of Hampshire County Council.
As well as the Love Rushmoor website, we have a mobile app that allows you to report environmental problems while out and about.
Simply download the Love Clean Streets app from the App Store or Google Play. The app will work on a smartphone/tablet with iOS 9+ or Android 6+ operating systems.
